28  The Status Window

The Status window is available from the main window by clicking the ‘Status’ button. The purpose of this window is to alert you to possible problems with the T.O.V.A. and provide simple solutions.

A green Status button indicates no known issues.

To help in identifying problems, the Status window uses condition colors:

Green

- The condition is just fine. If the Status button on the main window is green, you should have no problem using the T.O.V.A. .

Yellow

- This color alerts you to important conditions, such as running low on T.O.V.A. credits, a notification from customer service, or an available software update.

Blue

- The condition is unknown–the status is still being checked.

Red

- There is a problem that will most likely prevent further testing. This could be an urgent notification from customer service or an error with the T.O.V.A. service. In many cases, this can be easily resolved, but if you cannot, you should contact T.O.V.A. technical support soon.

Black

- The condition of this category is unavailable. If there’s no internet access, for instance, the T.O.V.A. can’t check online for updates.

Light Gray

- This function has been disabled in the Preferences (section 27).

If the ‘Status’ button on the main window is green, everything should be working. If it’s yellow or red, click the button for more specific status information and solutions.

Colors indicate the condition of status categories

Each category pane has several standard options:

Refresh

- Recheck the status of the category

Preferences

- Modify related preferences (if any)

Help

- View the User’s Manual section on this category

Close

- Close the Status window

In addition to these, status panes often have other buttons available.

28.1  Backup

Here is where you can see when your T.O.V.A. database was last automatically backed up. Click ‘Preferences’ to change your automatic backup options (see section 27.5 for more information on new backup features).

28.2  Credits

This pane of the Status window can tell you if you are low on credits or if there is session data that should be saved. The category will be unavailable (black) if there is no device attached. See section 22.

28.3  Notifications

Notifications are a way The TOVA Company can contact you about account support issues. Accounts are linked to T.O.V.A. USB devices, so to receive notifications you must have internet access and a T.O.V.A. USB device attached. You can ‘Delete’ messages once you have addressed them.

28.4  PTE

This pane warns you if your Precision Test Environment (PTE, section 34) was out-of-date and provides an option to ‘Test the PTE...’. This usually indicates you need an updated boot CD (section 35.3) or flash drive (section 35.2). It will also inform you if there is a log from the PTE that you can send to T.O.V.A. tech support.

28.5  Service

(Windows only)

The T.O.V.A. Windows service provides access to system functions, such as modifying system boot settings and installing software updates, that are not accessible to all users. This pane communicates any problems with the service and provides options such as restarting the T.O.V.A. service or opening the Windows service console. See section 38.7.

28.6  Updates

This pane will alert you to an available software update or tell you if a previous update failed. See section 30.